FAQ
Frequently Asked Questions (FAQ)
Everything you need to know about shopping with Pinnacle Luxuries.
We want your experience with Pinnacle Luxuries to be seamless, stylish, and satisfying. Below are the most common questions our customers ask — along with quick, helpful answers to guide you through your journey.
💳 Q: What forms of payment do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal, Shop Pay, Apple Pay, and Google Pay for a faster, more flexible checkout.
📦 Q: How can I track my order?
A: As soon as your order is processed and shipped (typically within 24–48 business hours), you’ll receive a confirmation email with your tracking number.
Use that link or visit our Order Tracking page to follow your package in real time.
🔁 Q: What is your return and exchange policy?
A: We want you to love your purchase — and if you don’t, we make it easy to fix.
Returns and exchanges are accepted within 30 days of delivery. Please visit our Returns & Exchanges page for step-by-step instructions.
📧 For all return inquiries, contact us at: pinnaclelux2checkout@gmail.com
Use the subject line: Return or Exchange
⏳ Q: How long does it take to process a return or exchange?
A: Once your return is received and inspected, it usually takes 3–5 business days to process your refund or ship your exchange. During peak seasons, processing times may be slightly longer, but we always keep you informed.
🌍 Q: Do you ship internationally?
A: Yes! We offer international shipping to many countries around the world. Orders ship within 24–48 hours, and typical delivery is within 5–10 business days, depending on customs and local postal services.
View our Shipping Information page for more details.
✏️ Q: Can I cancel or change my order after placing it?
A: Because we process orders quickly to get them to you faster, please contact us immediately after placing your order if you'd like to make changes.
Once the order is shipped, we’re unable to cancel or modify it — but we’ll be happy to assist with a return or exchange if needed.
🛍️ Q: Do you offer bulk or wholesale pricing?
A: Yes — we offer bulk and wholesale pricing on select products, ideal for retailers, corporate gifting, or team outfitting.
Please contact our wholesale team via our Wholesale Inquiry Form, and we’ll provide you with custom pricing and support.
💬 Q: How do I get in touch with customer support?
A: We're here to help!
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For product questions, order assistance, or general inquiries:
📧 info@pinnacleluxuries.com -
For returns and exchanges:
📧 pinnaclelux2checkout@gmail.com
(Subject Line: Return or Exchange)
We aim to respond to all emails within 24 business hours.
🎁 Q: Do you offer gift options?
A: Yes! Pinnacle Luxuries products make the perfect gift. You can ship to a separate address and include a gift message at checkout. Select items may also come in gift-ready packaging.
🛡️ Q: Are your products covered under warranty?
A: We stand by the quality of every item we sell. If your product arrives damaged or defective, contact us within 7 days of delivery and we’ll make it right — either with a replacement or store credit.
🔒 Q: Is shopping on your website secure?
A: Absolutely. Our website uses industry-standard SSL encryption and secure payment gateways to protect your personal and financial information.
❓ Still Have Questions?
We’re always here for you. Whether you’re shopping for your next favorite watch band or need help with an order, our support team is ready to assist.
📧 Email us anytime at info@pinnacleluxuries.com
We’ll respond as quickly as possible — usually within 24 business hours.
Thank you for choosing Pinnacle Luxuries — where craftsmanship, service, and style come together.
We’re honored to serve you.